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Webinar - Service Recovery
Wednesday, October 30, 2024, 1:30 PM - 2:30 PM EDT
Category: Events

Webinar
Wednesday, October 30
1:30 - 2:30 p.m. EST

Service Recovery

Turn Misunderstandings Into Opportunities for Loyalty

What You Will Learn

  • Discover why jumping in to fix a problem is a Connection Crasher.
  • How empathy is the key to connection.
  • Become aware of the trigger words, actions, and behaviors that anger, frustrate, and irritate your customers.
  • Why freebies are expensive and what to do instead to build true connection and loyalty.

 

VSAE members: $45 / Non-members: $75

  1.0 CAE Credit 


Contact: SeminarWeb - (737) 201-2059